Cyber Synergy utilizes the most widely accepted methodology to IT service management, Information Technology Infrastructure Library (ITIL) to provide top quality help desk and technical assistance.
Team Cyber Synergy has experience in delivering off site (at the vendor location) as well as on site (at the client) help desk support and technical assistance. In terms of off-site support, Cyber Synergy will leverage our standard Contact Center framework, which incorporates a mix of telephone, email, and website support mechanisms. Our Contact Center operations include our integrated suite of tools and Information Technology Infrastructure Library (ITIL) v3-based processes and procedures to successfully provide Information Technology Service Management (ITSM) to end users. Users can determine the most convenient way to get the help they need by interacting with Tier 1 Contact Center specialists through multiple channels (phone, e-mail, in-person or web) or by accessing easy-to-find knowledge documents and solutions online.